Frequently Asked Questions
We’ve gathered together our most frequently asked questions and placed them here. However, if we haven’t covered your query, then please do get in touch.
How do I place an order?
As you go through our site, click on the images to see a full description of each item. You can then choose the size you require, and add the item to your shopping basket. You can always see what is in your shopping basket by clicking 'View Cart' at the top of the page, from here you can change the quantity, or remove an item. When you have finished shopping click 'Checkout' - you will be asked for your personal details, clicking on 'Confirm' will then pass you through to our secure payment processor. Once your order has been submitted we will send you an email confirming the order details.
Where can you deliver?
Standard UK delivery is £4.95 per order. However, some large items have a separate delivery charge and we have noted this on the relevant product pages.
When will my order be sent?
We despatch orders in 3-5 days. if you need your order urgently, please contact us ASAP.
Please note that we are unable to deliver to the following postcodes at the moment:
GY1, GY9
HS2-9
IV41-51, 55, 56
PA61-76, PA78
ZE2-3
KW16-17
PH42, 43, 44
Can I request that my order is sent to a different address, i.e. If I am ordering a gift?
Yes, please enter the address the item is to be sent to in the 'Shipping Address'.
What if my order hasn’t turned up?
We always email you confirmation of your order and a dispatch confirmation email. Please therefor check your email for a tracking number if you chose express delivery. You will then be able to track your item.
We will always email you if there has been a delay in sending your order.
For first class mail and standard parcels, Royal Mail asks us to allow up to two weeks for delivery to take place.
Occasionally a delivery card may go missing so it’s always useful to phone your local sorting office/post office to see if your parcel is with them.
Please contact us via email – after all the above options have been exhausted and we will immediately look into the matter for you. Please remember to include your order number and name and address details.
We can also package your present in a beautiful ribbon tied keepsake box for only £4.50 making it a truly luxury gift.
If your item is being sent to a different address, we can also include a handwritten card with your own personal message - please use the 'Include A Message' option at the checkout to include the wording you require.
How do I make a payment?
Our customers can pay via our secure online payment system, cheques (UK only), or Google Checkout and PayPal. We accept all major credit and debit cards via our secure online payment system.
Visa
MasterCard
Delta
Switch
Solo
Electron
What do I do if I change my mind?
We are sure that you will be delighted with your order from Arabella Miller. However, we offer a “no quibble” guarantee.
If within 7 days of receiving your order you change your mind, please firstly send as an email to obtain a returns authorisation code. Once you have received this, please return your order, in its original condition, unused and with all tags intact, and all packaging, and we will exchange your order, or refund the purchase price. We are sorry but we are unable to refund any postage costs. Please ensure you obtain a free proof of posting from the post office, as we cannot accept any responsibility for items lost in the post.
What if an item is faulty?
We carefully check all items to ensure there are no problems before we send them to you. If an item has been damaged in the post, please let us know as soon as possible, so that we investigate this.
What happens if an item is out of stock?
We are very sorry if any of our items are sold out or delayed. If we are awaiting stock, we will let you know by email, and send the item to you as soon as possible. If your item is part of a larger order, we will send the items that are in stock straight away and the remaining items as soon as they are received from our suppliers. We will not charge you any extra for these split deliveries. If an item is no longer available, we will let you know straight away, and offer the option of an alternative item, or a refund.
What about my privacy?
Privacy is important to us; therefor, we will not sell, rent, or give your name or address to anyone. Newsletter subscribers have the option of selecting the link at the bottom of every email to unsubscribe.
For further information, please see our
Privacy Policy.
